Refund policy

Returns, exchanges and guarantee

30-day satisfaction guarantee

You have 30 calendar days from receiving your order to tell us if something isn't right. Email hola@kevoraofficial.com with your order number and tell us what happened:

• If the size doesn't fit: we'll send you another size.
• If you're not convinced: we'll refund your money.

We'll review your case and, in most cases, you won't need to send the product back. If a return is needed, we'll explain how to do it step by step.

Your consumer rights

This guarantee is in addition to your rights under the consumer law of your country (for example, the 14-day right of withdrawal in the European Union or the consumer guarantees under the Australian Consumer Law). Nothing in this policy limits those rights.

Condition of the product: if a return is needed, it should be complete and, where possible, in its original packaging.

Return costs: if the product arrives faulty, damaged or is not what you ordered, we cover the cost.

Refunds

We'll refund the amount paid, including the original shipping costs, within 14 days of accepting your request, using the same payment method you used. If we ask you to return the product, we may wait until we receive it or until you send us proof of postage.

Statutory guarantee

All products are covered by the legal guarantee of conformity. If your product fails, message us and we'll help you.